Booking, payment, refund & privacy.

1. Enquiry vs booking

Submitting the form on a course page is an enquiry, not a booking. We reply within 2 business days with the next-cohort date and a Xero invoice.

2. Pay the invoice to confirm your seat

Your seat is confirmed when the Xero invoice is paid. We hold the spot for 5 business days after issuing the invoice. If it isn't paid by then, the seat returns to the pool and we'll let you know.

Invoices are payable by bank transfer or PayNow (details are on the invoice). We don't take card payments on the site. A receipt is issued automatically by Xero once payment clears.

3. Online courses — PayNow at booking

The online courses are different from the in-person workshops: you pay online, at the point of booking, and there is no invoice step. Booking gives you a PayNow QR with the amount and reference locked, so there is nothing to type.

We verify PayNow transfers by hand, usually within a business day, and email you once your seat is confirmed. Keep the reference intact — it's how we match your payment to your booking.

A cohort stops accepting bookings once its first session has started.

4. Refund policy — in-person workshops

More than 14 calendar days before the workshop: 100% refund of your seat fee. We refund within 5 business days.

Within 14 calendar days of the workshop: no cash refund. You can transfer your seat to another person, or to a later cohort (once). Tell us by email and we'll arrange.

If we cancel the workshop: full refund. We aim to reschedule first if you'd prefer.

5. Seat transfers and substitutions

You can substitute another person for your seat at any time before the workshop starts. One free substitution per booking; tell us by email at least 24 hours before.

6. Non-profits and CSR

Singapore non-profits, charities and social service agencies get two free sessions on their own work. If it proves useful we help tap funding to scale it up, including building dashboards or workflows. Registered charities wanting a whole-organisation day can write in for a private session for up to 15 pax, run free or at low cost to cover the venue, decided per organisation; CSR sessions are at our discretion, and we aim to run at least one per quarter.

7. Code of conduct

Be the kind of person you'd want to learn from. We reserve the right to remove anyone behaving disruptively, harassing other participants, or sharing third-party confidential data without permission. No refund in that case.

8. Your data

We collect what the form asks for — name, email, phone, course interest, message, and a flag for whether you're an NGO. We use it to reply, send the invoice, and (with your consent) invites to the free preview. We do not sell, lease, or share your data.

Data deletion: email us and we'll delete your record within 5 business days.

9. Recording, photos, and alumni listings

We may take photos and a brief video during the workshop for marketing — only with explicit consent. Your alumni listing on aigowhere.com uses fields you control: title, summary, URL, and tags. You can edit or unpublish it at any time.

10. Governing law

These terms are governed by the laws of Singapore. Disputes go through Singapore courts.