Booking, payment, refund & privacy.

1. Enquiry vs booking

Submitting the form on a course page is an enquiry, not a booking. We reply within 2 business days with the next-cohort date and a Xero invoice.

2. Pay the invoice to confirm your seat

Your seat is confirmed when the Xero invoice is paid. We hold the spot for 5 business days after issuing the invoice. If it isn't paid by then, the seat returns to the pool and we'll let you know.

Invoices are payable by bank transfer or PayNow (details are on the invoice). We don't take card payments on the site. A receipt is issued automatically by Xero once payment clears.

3. Build School cohort and online courses — PayNow at booking

These two are different from the in-person workshops: you pay online, at the point of booking, and there is no invoice step.

Build School cohort: booking holds one of the 8 seats immediately and gives you a PayNow QR. The amount and reference are locked, so there is nothing to type. Your seat is held for 72 hours — if payment hasn't reached us by then, the hold lapses and the seat returns to the pool. You can book again if a seat is still free.

If the cohort is already full, you go on the waitlist instead and there is nothing to pay. We contact waitlisted people first if a seat frees up, and before the next intake is announced publicly.

We verify PayNow transfers by hand, usually within a business day, and email you once your seat is confirmed. Keep the reference intact — it's how we match your payment to your booking.

Online courses work the same way, minus the seat cap. A cohort stops accepting bookings once its first session has started.

4. Build School cohort — refunds and transfers

The cohort is 5 live sessions of two hours, 8–10pm SGT, and the sessions build on each other. Session 1 is Thu, 24 Sept 2026.

More than 14 calendar days before session 1: full refund, within 5 business days. No deduction — the Claude Pro gift in §6 applies to the in-person workshops, not the cohort.

Within 14 calendar days of session 1: no cash refund, but you can move to the next intake once, or send someone in your place. Tell us by email.

Once session 1 has run: no refund. You keep access to the recordings, transcripts and materials for the whole cohort either way.

If we cancel or reschedule a session: we run a replacement date. If the new date doesn't work for you, you get a pro-rata refund for the sessions you miss.

Missing a session isn't a problem — every session has a recording, a transcript and a written catch-up, so you can rejoin the next one without being behind.

5. Refund policy — in-person workshops

More than 14 calendar days before the workshop: 100% refund of your seat fee minus the S$30 Claude Pro gift value. We refund within 5 business days.

Within 14 calendar days of the workshop: no cash refund. You can transfer your seat to another person, or to a later cohort (once). Tell us by email and we'll arrange.

If we cancel the workshop: full refund including the Claude Pro gift value. We aim to reschedule first if you'd prefer.

6. Claude Pro 1-month gift

Every paid seat is gifted one month of Claude Pro (S$30 value), T&Cs:

• •One gift per participant, one month only.
• •Issued as a Claude Pro gift link from Anthropic, sent by email within 5 business days of payment confirmation.
• •Not redeemable as cash. If you cancel after the gift link has been sent, the S$30 value is deducted from your refund (whether or not you redeemed it).
• •Not transferable. The gift link is for the named participant and tied to the email used at enrolment.
• •Gift links expire 60 days after issue. Redeem before the workshop date to avoid expiry.

7. Seat transfers and substitutions

You can substitute another person for your seat at any time before the workshop starts. One free substitution per booking; tell us by email at least 24 hours before.

8. Non-profits and CSR

Singapore non-profits, charities and social service agencies get two free sessions on their own work. If it proves useful we help tap funding to scale it up, including building dashboards or workflows. Registered charities wanting a whole-organisation day can write in for a free private session for up to 15 pax; CSR sessions are at our discretion, and we aim to run at least one per quarter.

9. Code of conduct

Be the kind of person you'd want to learn from. We reserve the right to remove anyone behaving disruptively, harassing other participants, or sharing third-party confidential data without permission. No refund in that case.

10. Your data

We collect what the form asks for — name, email, phone, course interest, message, and a flag for whether you're an NGO. We use it to reply, send the invoice, and (with your consent) the Friday webinar invite. We do not sell, lease, or share your data.

Data deletion: email us and we'll delete your record within 5 business days.

11. Recording, photos, and alumni listings

We may take photos and a brief video during the workshop for marketing — only with explicit consent. Your alumni listing on aigowhere.com uses fields you control: title, summary, URL, and tags. You can edit or unpublish it at any time.

12. Governing law

These terms are governed by the laws of Singapore. Disputes go through Singapore courts.